Rectory Lane, Guisborough, TS14 7DJ
Telephone: 01287 619 611
Out of Hours: 111
COVID-19 symptom checker | NHS advice about Coronavirus | COVID-19 Information on gov.uk
At present we are struggling to meet the demand of patients wanting to book an appointment with a GP. We have had an increase of 150% of patient activity in comparison to this time in 2019 and we are also running the COVID-19 vaccination programme through the surgery.
We are aware that patients are frustrated about the wait to get through by telephone to the surgery, so we have now installed a prescription query line to try and free up some of the reception lines.
Most of our patients are very supportive during this challenging time but there are a small cohort of patients who are verbally abusing the reception staff on a daily basis and this is very demoralising and upsetting to our reception team who have worked every day throughout the whole pandemic to try and offer our patients the best healthcare possible under these restraints.
The abuse has now got to the point that the doctors have informed the staff that if a patient becomes abusive they have the doctors permission to inform the patient that they are ending the telephone conversation and they will end the call, if the patient is abusive in the surgery and shouting and threatening the reception team they will be asked to leave the premises.
Thank you for your support
For information on how to demonstrate your coronavirus (COVID-19) vaccination status (to show that you’ve had the full course of the COVID-19 vaccine) when travelling abroad please click here. Please DO NOT contact the surgery with regards to your vaccination status. Thank you.
We are proudly working alongside our colleagues in the East Cleveland Group to deliver the COVID-19 Vaccination Programme. The East Cleveland Group Primary Care Network includes Springwood Surgery, Brotton Surgery, Hillside Practice, Woodside Practice and The Garth Surgery.
We are currently contacting patients who had their first AstraZeneca COVID-19 vaccination here at Springwood Surgery after 21st February, to invite patients for their second dose of the vaccine. Please do not contact us, we will contact you as soon as we have an appointment available.
We are also contacting patients who had their first Pfizer COVID-19 vaccination between the 19th to the 25th February, to invite patients for their second dose of the vaccine. Again, please do not contact us, we will contact you as soon as there is an appointment available.
Clinics for the Pfizer vaccine will be held at Hillside Practice in Skelton.
If you have not been invited yet, please do not contact any of the practices directly. We will be in touch as soon as it is your turn to be vaccinated.
Thank you for your continued patience and support.
We are an NHS General Practice (GP) Surgery, providing healthcare in Guisborough, North Yorkshire.
The doctors and staff at Springwood Surgery are proud to offer the highest standard of patient-centred healthcare.
We run clinics for the management of chronic diseases; these include Asthma, Diabetes, Hypertension, Heart Disease and Lung Disease in addition to a wide variety of other medical services.