We apologise if you are having difficulty trying to speak to a member of our reception team by telephone. Due to the Coronavirus pandemic, our team have had to include additional duties within their typical work routines whilst also maintaining social distancing measures. This has impacted on how many staff we have available at any one time to answer phone calls safely. Additionally, the influenza immunisation programme has just commenced and the demand for vaccination appointments this year is greater than in previous years and with more people eligible this year due to the COVID-19 virus. Face to face appointments are also taking longer due to disinfecting regimes and replacement of PPE.
If you are trying to contact us to book an appointment please try and use the online services option rather than telephone. Additionally, we have a new system available which allows you to take part in an online e-consultation. A series of questions will help determine whether you can self-help with the provided information or if you need to see a clinician. If the recommendation is to see a GP you will be contacted by a member of our team within 48 hours of completing the e-consultation. NHS 111 is always available by telephone and online as well as out-of-hours walk-in centres within our locality. Please only use 999 or A&E for emergencies. If you have any queries or concerns about COVID-19 test results please phone 119.
We appreciate trying to get an appointment to see a doctor can be frustrating and for this we sincerely apologise.