Access to Medical Records
Complaints Procedure
We strive to provide a quality service at all times but if you consider that something has not gone as you feel it should then we have practice complaints procedure to deal with this. You can write, or ask to speak with, the Practice Manager who will fully investigate your complaint.
Confidentiality and Access to Medical records
Freedom of Information
General Data Protection Regulations (GDPR)
GP Average Earnings
NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below for 2021/22. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in this practice in the last full financial year was £70,277 before Tax and National insurance. This is for seven part-time GPs who have worked in the practice for more than six months.
Infection Control Annual Statement
Summary Care Record
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at the Summary Care Record interactive map or by asking your GP.
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
More Information
NHS Summary Care Records website
Opt Out Form
Download the Summary Care Record Opt Out form
Your responsibilities to us
- Please inform us as soon as possible if you are unable to keep an appointment as it can be given to somebody else. You yourself may, in future, benefit by another patient’s consideration.
- Please treat everyone on our premises as you would wish to be treated yourself; with respect, courtesy and without aggression, actual or threatened violence, and without discrimination on the grounds of gender, culture, age, religion or sexuality. Our practice actively seeks to value diversity. Discrimination will not be tolerated.
- Any patient acting in contravention of any of the above may be required to leave the practice list with or, in the case of violent or threatening behaviour, without notice.
Zero Tolerance Policy
The NHS operates a Zero Tolerance Policy with regard to violence and abuse, the practice having the right to remove violent patients from the list with immediate effect in order to safeguard staff, patients and other persons attending the surgery.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In the event of an occurrence of this nature, we are obliged to notify the patient in writing of their removal from the list and record in the patient medical record the reason for the removal. The NHS Tees Valley Clinical Commissioning Group (CCG) is then responsible for providing further medical care for such patients.